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Keeping your clients happy is one of the most important things you can do in business. Delighted customers will buy from you again and again, be advocates for their family and friends, and spread the good word about your organization.

Developing great customer relationships is based on one key factor — trust. One of the best ways to make (or break) trust is through communication. That makes written communication, including emails, one of the most vital ways you can interact.

Mailbird 2.0 supports separate apps that can extend the programs functionality such as Sunrise Calendar, which allows one to add multiple calendars in one view or Evernote which allows for easy not taking and sharing. Toker's Experience. Mailbird is the best email application for windows period. Boost your emailSkyrocket your productivity. Get the best email client for Windows and macOS, for professionals and home users alike. Download for free. Available for: I'm an 'old school' email client addicted, once, to the Qualcomm Eudora client, and after it was discontinued, an orphan, never satisfied by the alternatives offered by the market.

We covered off the main reasons for writing to clients in our article “How to email clients and make them love you.” We suggest reading that article now to get some context and tips on building great customer relationships. Here, we’re going to dig a little deeper, giving you the email templates you need to contact your clients like a pro.

Email Templates You Will Find Here

These are the topics these email templates are going to cover.

Providing business, product, or service information to a client.

Best

Responding to client questions and queries.

Scheduling or rescheduling a meeting with a client.

Providing confirmations and follow ups.

General Guidance for Writing to Your Customers and Clients

Use the proper greeting with a client, depending on your existing relationship.

If you have a friendly, informal relationship, first names are fine. If it’s a more formal or first contact, generally stick to a title and last name.

Never use a generic greeting, always use their name.

Get to the point quickly and be concise., but don’t be impersonal or abrupt.

Keep your sentences short and clear.

Email

Include everything your client needs to know in the email.

If you’re just providing information and don’t need a response, write “No response needed” at the end of the email.

Proofread your email—few things break trust as fast as a typo.

Thank your client—finish off your email with a thank you.

Email Template for Providing Business, Product, or Service Information to a Client

Purpose — let a client know details of a business offering.

Subject line — Information on [business, product or service name] [as requested]

“Dear [client name]

Thanks for requesting information on [product, service, or business name] [delete this part if they did not request the information].

I’m pleased to share the following details.

[provide a list of the key information that you have to share. It should directly address any questions or requests for information the client has.]

I’m also delighted to let you know how our [service/product/business] has helped other customers. Some of the main benefits they had included:

Em Client

[provide a short list of key benefits and how you can make their lives better.]

You can find further information here. [provide links to further information—you don’t need to go into huge depth in the email, instead, you can provide hyperlinks or add attachments.]

Please let me know if you need anything further and I would be happy to help.

Thank you,

[your name].”

Email Template for Responding to Client Questions and Queries

Purpose — provide information in response to a customer’s questions.

Best

Subject line — Answers as requested on [area or topic]

“Dear [client name]

Thanks for your questions about [area or topic], I am delighted to answer them.

Email

[Repeat customer question one]

[Repeat customer question two]

[Repeat customer question three]

[Provide exactly the information they’re after—only include as much information as the client has requested to answer the question. Provide hyperlinks to further information if they need it.]

Please let me know if you have further questions or would like more information.

Thank you,

[your name].”

Email

Email Template for Scheduling or Rescheduling a Meeting With a Client

Purpose — asking to reschedule a client meeting.

Subject line (scheduling) — Request to schedule [meeting name] to [date and time]

Subject line (rescheduling) — Request to reschedule [meeting name] to [new date and time]

“Dear [client name]

I am writing to [schedule or reschedule] a meeting for [date and time] at [location]. [if the meeting is over the phone, skype, audio conference, or online, ensure you provide contact details.]

During the meeting we will cover the following areas:

[list key items you will cover]

Please let me know if you have any questions.

Thank you,

[your name].”

Email Template for Providing Confirmations and Follow Ups to a Client

Purpose — confirming information and following up with customers.

Subject line — [Confirmation / Follow up] for [subject area]

“Dear [client name]

[I can confirm / I am following up to let you know] that [reason you are following up.]

I hope this gives you the information you need. Please let me know if you have any questions.

Thank you,

[your name].”

These email templates will help you build better relationships, develop trust, and create happier customers and clients.

I rely on email. In fact, it’s my primary method of communication with the outside world. While most people are busy on Slack and other chat platforms, I still prefer email. Why? For one thing, I retain a digital trail of my communication. I can search through email threads to follow conversations with a single person (or multiple persons) with ease. Another reason is that I’ve been using email since the late ’90s, so it’s a very comfortable and familiar format.

Does that mean I ignore chat and other types of communication platforms? Not at all. But for my primary method of communication with clients, editors and publishers, it’s email all the way. It’s easy, fast and always there. I don’t have to worry about whether or not a recipient is online; they’ll get the communication one way or another.

But there is a slight problem. Which email client to use? There are quite a large number of apps available on every platform, and not every app is available for every operating system. You have Apple Mail for macOS, Outlook for Windows and macOS, Evolution for Linux, and a host of other possibilities. And for the longest time, everyone just assumed Microsoft Outlook was the single best email client on the planet.

For anyone who’s had to troubleshoot Outlook problems, you know just how bad that client can get when it’s in a fussy mood. I’ve experienced Outlook problems so bad, the only way to solve the problem was a complete reinstall of the OS. Granted, that situation was not normal, but it is very indicative of what can go wrong with that particular email client. And although Apple Mail is a very good email application, its macOS-only limitation is problematic. I will go so far as to say if Apple Mail was available for Linux, macOS and Windows, it would probably wind up at the very top of this list.

That, however, is not the case.

With that said, is there a single email application that can claim the best email client for all three of the main desktop operating systems? There is, and it will surprise you which client has risen to the top. Why the surprise? Mostly because everyone had pretty much written this application off when the founding company looked to be jettisoning the software. That didn’t happen, and the email client enjoyed a bit of a renaissance, which led to it being one of the cleanest, most reliable email clients available. That client is Thunderbird.

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Whoa! What about the cloud?

I get it, many of you opt to go the cloud or SaaS route for email. You have Gmail, Microsoft 365 and so many other cloud- or SaaS-based email services, and you’re content viewing them via a web browser. That’s the route so many people take. But it can get a bit unwieldy—especially when you’re already prone to having too many tabs open in your browser. Good news: Thunderbird can handle the likes of Gmail and Office 365.

And that’s just one of the reasons Thunderbird gets this nod: Because of its flexibility and extendability. You see, Thunderbird isn’t just limited to POP and IMAP. With this open-source email client, you can connect to:

Gmail
Exchange
Office 365
iCloud
and more
Those services alone cover a very broad range. Of course, with some of the above, you do have to jump through certain hoops to make it work (such as enabling IMAP or using app passwords), but the point is, it works. And works quite well.

But why switch?

You’re probably already heavily invested in your current email application. You’ve been using it for years and it (for the most part) serves you well. Or you mostly view your email from within a web browser. But if you’re like me, you have numerous email accounts you monitor throughout the day. I have to keep track of four primary email accounts, and the idea of having to hop between browser tabs to view them all makes me want to shut down and turn my back on communication altogether. To that end, I rely on Thunderbird to corral those email accounts into a single, easy-to-use interface.

But what about the calendar?

One thing about Outlook is that it’s an all-in-one groupware suite. It’s email, calendar, contacts, todo, coffee maker, toothbrush and veggie crisper. But let’s be honest, the majority of people use Outlook for two things: Email and Calendar. And the majority of home users probably only use Outlook for email.

Guess what? Thunderbird has a built-in Calendar feature that can connect to your calendar of choice. Even better, Thunderbird has just about every feature you could think of:

Tabbed interface.
Built-in encryption.
Highly customizable.
Do not track and remote content blocking.
Powerful add-ons.
Themable.
One-click address book.
Attachment reminder.
Quick filter toolbar.
Powerful search.
Message archiving.
Large files management.
Smart folders.
Remote image blocking.
Phishing protection.
Automated updated.
Built-in junk filters.


It’s all about performance and efficiency

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The two primary reasons I list Thunderbird as the best email client for all platforms boils down to performance and efficiency. Of all the email clients I’ve ever used (and I’ve used a figurative metric ton of them), Thunderbird offers the best mix of performance, efficiency and features. And given how busy life can be, performance and efficiency are key.

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The basic layout of Thunderbird brushes off any confusion and makes it incredibly simple to read, compose and manage email. There’s zero learning curve to this client, and its usage is as simple as it gets. On top of that, even with a massive amount of email in your account, Thunderbird performs incredibly well. I’ve experienced Outlook choke on what Thunderbird easily manages. My current Thunderbird client (running on both Pop!_OS and macOS) has archives dating back to 2009 and it shows no sign of slowing down or hesitancy. I cannot remember the last time I had a problem with Thunderbird.

On the contrary, the last time I had to work with Outlook, I frequently had to deal with PST and OST files. If those files weren’t cared for, fed well and burped frequently, Outlook would get fussy and refuse to do what it was told. All the while, Thunderbird keeps chugging on.

My day has become insanely busy. The tools I use must work and work well. Between web browsers and email clients, I don’t have time to deal with breakdowns and corrupt files. That’s why Thunderbird is the email client I find is best suited for Linux, macOS and Windows. It’s not perfect, but between it and the competition, selecting Thunderbird as my default is an absolute no-brainer.

Source Link: The best email client for Linux, Windows and macOS isn’t Outlook – TechRepublic