When you see the Register a printer to Epson Connect message, click OK. Do one of the following: If you're creating a new account, fill out the Create an Epson Connect Account form, then click Finish. If you're registering a new product with an existing account, select I already have an account, fill out the Add a new printer form, then. Contact Us Corporate Office: 1680 Michigan Avenue, Suite 700, Miami Beach, FL, 33139 (U.S) Email: support@epsonprintersupportnumbers.com Toll-Free: 1-800-213-8289. Error code 0x9A is the most common error of Epson workforce printers. There are plenty of reasons behind the bothering Errol like; You have a problem with carriage. Paper jam or other inside damage issue. Today I repaired an Epson Wf-2760 and thought, since it took me a long time to find information myself, I would like to show you my solution here. Unfortunately, the whole thing is not really documented in pictures, because I did not expect to have to repair anything at all. But as always with things I buy: There is something to repair.
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Unfortunately, the whole thing is not really documented in pictures, because I did not expect to have to repair anything at all. But as always with things I buy: There is something to repair...
Since we needed a new fax machine and the prices for these simple devices went extremely high (since the sales figures have probably fallen considerably) I looked around for alternatives. Since I myself use an Epson WF-2630 all in one as my copier (besides the Ricoh color laser of course which you can find more information about here ;-) ), I started looking for cheap used machines for these series. I came up with a bundle of 3 printers (two WF-2760 and one WF-2630) for free to pickup nearby. They where listed as 'not printing condition'. So I contacted the Seller and picked them up, thinking that I only need the fax function to work (digital fax reception only so no printouts needed). After an hour and a half of driving and traffic jam I had the printers at my home and got a fright, because the devices already lost the first screws when opening. But for free still justifiable. So I reassembled all loose parts and wanted to plug in the first printer. I had to find out that the printer already had no power supply. So further to the next... This one could actually be switched on, but then it threw an unrecoverable error. The error message called the error code 0x9A which you 'should' find in the documentation. I thought it would be great if you could read the codes directly from the manual. Full of anticipation for a quick troubleshooting I went to search for the code and had to find out that Epson itself did not list the error codes.
After a long search I had to find annoyed users in forums that have the same problem after a paper jam. But most often you can find that there is an error with the print head. The previous owner had already disassembled it and then obviously did not successfully break it off and gave it away in parts. So I thought to myself okay shit, all the driving for nothing. A new print head would not be worth the price and I would not even be sure that it is really the fault and not more things are defective. Shortly before I wanted to give up after hours of cleaning contacts, plugs and flat ribbon cables I found this forum entry which showed a debug software where the error 0x9a was also listed as a circuit error on the motherboard. So as a last resort, I ripped the motherboard out of the printer without power supply and took a close look at it. Then I looked for fuses and found the fuse F1.| The entire main board (pretty nicely made for the price!) |
| Faulty fuse before replacing it |
After measuring this fuse it was clear to me I have the error! Since it was already late I postponed the further repair to the next afternoon. I bridged the fuse and assembled the printer so far that I could at least switch it on. I now got another fatal error but the print carriage moved very easily. So I realized that I probably fixed the error completely. So I started to build a complete printer with the remaining parts of the two WF-2760. This was successful after a lot of trial and error. If you want to do such a repair, take a look at this video, which will help you with the disassembly...
Full credits to the original maker of the video! It helped me a lot to find the matching screw holes for all the loose screws in my printer.
| Happy Stefan after first successful startup |
The advancement of technology has developed several gadgets like printers and computers. Thus, it is now possible to finish our work more efficiently and within a lesser time. Despite being high-end in nature, printers are not beyond technical glitches. Hence, they can cause a lot of inconvenience for the users. Epson printer error code 0x9A is one of those critical errors that are annoying several Epson users.
Users fail to tackle this error due to a lack of knowledge and proper solutions. Even some of them start looking for a service provider who can help them out. But, the problem is not a big deal and can be resolved without professionals. If you are struggling with the same error, then this article can help you to a great extent.
Causes of Epson Printer Error Code 0x9A
Such an error can occur due to faults in the carriage as a result of an obstruction inside the printer. Debris or pieces of paper might get stuck within the paper tray and cause this issue too. A dirty or dislocated encoder strip, misplaced printer assembly, bent or damaged rails can cause Epson printer error code 0x9A.
In rare cases, this error occurs due to hardware defects, such as a faulty printer belt or gear, carriage driver motor, broken printhead, or a carriage PCB. Moreover, many Epson users have reported that the problem arises from a faulty sensor or control board of the printer.
Effective Ways to Eliminate Epson Printer Error Code 0x9A
Have a glance at how to fix Epson printer error code 0x9A manually.
Method 1: Clean the Printer
- At first, cancel all the printing jobs processed from your computer and open the top cover of the printer.
- Now, look inside the printer carefully for dirt, debris, paper pins, staple pins, scraps of paper, etc.
- Then, pull out the stuck-in objects gently from the output tray as well as the sheet feeder.
- Once done, tap on the Start button to resume the printing task for some time.
- If you notice that the Epson product still shows an error then follow the next step.
- Now, tap on the Power button to turn off the printer.
- Once done, lift up the scanner unit as well as remove the jammed paper as well as any torn pieces.
- Now, make the scanner unit lower as well as press the power button in order to turn on the printer.
- After that, follow all the paper loading instructions in order to load new papers.
- Finally, take a test printout to ensure that the printer is printing correctly and isn’t displaying the error code 0x9A.
Method 2: Check the Printer’s Carriage
Lift the top cover of the Epson printer to check whether the carriage is moving automatically or not. If the carriage does not move, then try to move it manually.
If you can’t, then blow compressed air inside the compartment of the printer to remove the dirt therein. Put back the lid and power on the printer to see whether the Epson printer error code 0x9A is gone or not.
Method 3: Clean the Encoder Strip
An encoder strip is a plastic strip that the printer’s carriage uses to read its speed and position. Epson printer error code 0x9A can occur if the encoder strip is dirty. Thus, you need to inspect it and clean it in order to resolve the problem.
We have discussed below how to clean the encoder strip:
- Turn off the printer and remove its top lid.
- Soak a soft cleaning cloth into the ink clean solution.
- Lift the encoder strip on the left side and wipe it gently with the cleaning cloth.
- Wipe away the leftover ink from the encoder strip leaving aside the sections covered by the printhead.
- Be very careful so that the ink solution does not drip into the printer. Otherwise, you wipe it with a dry cleaning cloth to prevent internal damages.
Note that, pulling or rubbing the encoder strip harshly can cause damage to it making it operate incorrectly.
Method 4: Reset the Printer
Resetting the printer often resolves many minor to major technical glitches. Thus, reset your printer by the following steps and check whether it solves the problem or not.
Epson Error 0x9a Fix Utility
- Turn off the printer and unplug the power cable from it.
- Keep the printer in that state for at least 5 minutes and press the power button.
- Hold the power button for a minute to drain the residual power with the printer.
- Alternatively, you can press and hold the ‘Stop, Left Arrow, Home, and On’ buttons simultaneously on the printer.
- Then, do not release these buttons until the printer is completely turned off.
- Plug back the power cable to the printer and connect it to a power outlet.
- Then, press and hold the power button to turn on the printer.
- As the printer turns on, the LCD screen of your printer displays ‘FW Update Mode.’
- Choose ‘Update Devices,’ tap ‘Firmware’ and press the ‘Update’ button below the screen.
- A progress bar will appear on the LCD screen stating the status of firmware reset.
- The progress bar disappears once the update is completed. Tap on the ‘Finished’ button to end the process.
- As the LCD screen displays the firmware information, press the ‘OK’ button to turn off the printer.
- Now, press the red triangle in the circle labeled ‘Stop’ and the ‘Left Arrow’ on the printer.
- Finally, press the ‘Home’ button on the left side of the LCD screen to return to the main menu.
- Now, take a print test to see that you have resolved the problem successfully.
Hope, you are going to remove Epson printer error code 0x9A by the solutions emphasized in this article. If none of the solutions work for you, then your printer seems to have hardware issues.
Epson Error 0x9a Repair Tool
Therefore, consult with a technical expert without waiting further and let him look after this matter and fix it immediately.