Microsoft Office 365 Apple Mail Groups Work Around

To get the most from Microsoft 365 Groups in Outlook you need to have an Microsoft 365 plan that supports Exchange online and SharePoint online, such as Business Premium, E3 or E5. Note: In order to use Microsoft 365 Groups in Outlook on Windows you need to be using Outlook in Cached Exchange Mode. Feb 06, 2017 I recently got a new laptop, and got the Office Package from my employer and its running perfectly. I could add all my e-mail accounts and everything else. But when it comes to install and run iCloud, it won't work. I've spend the whole Weekend and figured out that Office 365 simply won't work without workarounds.

Apr 18, 2017 Send email as a group —Office 365 admins can grant send-as and send-on-behalf-of permissions to members of a group using the Exchange admin center. Group members who have these permissions can then send emails as the group, or on behalf of the group, from Outlook for Windows and Outlook on the web. It is a perfect solution to add Office 365 to Mac Mail. Secondary Approach for Adding Office 365 email on Apple Mail. Users are advised to follow these instructions to configure Office 365 (Exchange Online) account in the Mac mail using a commercial tool: 1. Go to Finder Application and then select Office 365 Email Backup for Mac 2.

Topics Map > Features and Functionality > Client Capabilities > Desktop

Below is a list of known issues with Outlook for Windows and Mac desktop clients. Feature requests and known issues for other clients can be viewed at: Outlook on the Web | Outlook for mobile devices.

Important: You can contact Microsoft directly to make a case for supporting a specific feature in Office 365, by submitting your idea to Microsoft's Office 365 feedback and suggestions site at https://office365.uservoice.com/.

For a list of issues that have been resolved, click here.

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You may also want to review support documentation from other services that may be related to the issue you are experiencing.

OneDrive for Business: known issues | support
Wisc Account Administration site: known issues | support
Google Apps: known issues | support

If you are experiencing issues with an earlier version of Outlook, the UW-Madison Office 365 team recommends upgrading to a newer version of Outlook. Learn more about client support.

Outlook for Mac clients

Fixes or workarounds for recent issues in Outlook for Mac
- Details and Workaround
  - With the latest release/update to Apple OS and Office for Mac, multiple issues have risen and are being worked on. Please review this article for common issue and automated troubleshooting tools.
  - In addition, is it highly recommended that you always make sure you are running the latest version of Office for the Mac. In some cases, the issue you are experiencing may have been fixed in a newer version.
Microsoft acknowledges Office 2016-El Capitan crashes but lacks ETA for fix
- Details and Workaround
  - Error: 'Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience' when using Outlook 2016/2011 for Mac.
  - For additional details on this issue, review following information.
  - Workaround: Install the latest release of Office/Outlook.
Performance issues such as slowness when interacting with mail and/or calendar
- Details and Workaround
  - In Outlook 2011 and Outlook 2016 for Mac, accounts that you have full mailbox permissions to -- including any linked accounts -- will not be added to your account list automatically. You will need to subscribe or configure these accounts.
In Office 2011 for Mac, installation produces 'activation' or 'sign-on' error
- Details and Workaround
  - The version of Office 2011 for Mac downloaded from within Outlook on the web is not compatible with UW-Madison's Office 365 implementation. If you attempt to install/run this version, it will return an error within the 'Activate Office' screen: Sign in failed because the password is incorrect or the sign-in name does not exist or Sorry, there was a problem while trying to connect to your account.
  - Current Work Around (because the Office 2011 installer available on the Campus Software Library is licensed under UW-Madison's Microsoft EES, it can only be used on UW-owned computers and is not visible or available to students)
    1. Delete any Office 2011 software from your 'Applications' folder.
    2. Delete any Office 2011 application icons from within your dock.
    3. Log into UW-Madison Campus Software Library using your NetID credentials.
    4. Within the 'Productivity' section, click Microsoft Site License.
    5. Within the 'Downloads | Microsoft Office Site License' section, click Macintosh - Office 2011 Standard.
    6. Save/Run the file.

Outlook for Windows clients

When you view items in the secondary mailbox, new items may not appear or items seem to be missing or items that you had deleted still appear in the secondary mailbox.
- Details and Workaround
  - For additional details on this issue, review following information.
  - Workaround/solution:
    1. Start Outlook for Windows.
    2. On the 'File' tab, click Account Settings in the Account Settings list.
    3. In the Account Settings dialog box, click the 'E-mail' tab and then double-click your Microsoft Exchange Server account.
    4. In the 'Change Account' dialog box, click More Settings.
    5. In the 'Microsoft Exchange' dialog box, click the 'Advanced' tab.
    6. Click to clear the Download shared folders check box.
    7. Click OK two times.
    8. Click Next, click Finish, and then click Close.
    9. Restart Outlook.
Performance issues such as slowness when interacting with mail and/or calendar
- Details and Workaround
  - The most common performance issue for Outlook is slowness when completing the following tasks: downloading/syncing mail, loading calendar, interacting with messages, editing calendars, or editing permissions.
  - Workaround: Performance issues can have a variety of causes. For more information on how to improve Outlook performance, please review the following document: Office 365 - Get better performance when using Outlook desktop clients.
When using Outlook for Windows, you may experience any of the following symptoms: Outlook does not load or takes a long time to load, receive an error during startup, unable to access another account(s) (permission issue), etc
- Details and Workaround
  - A common troubleshooting step for these types of symptoms is to recreate the Outlook local data file for your profile. To perform this action, follow the steps outlined within the Re-create an offline Outlook Data File (.ost) section. After completing this, start Outlook and see if the problem persists.
Moving, copying, or deleting large quantities of mail may result in an error
- Details and Workaround
  - Error messages can include: 'Outlook is not responding' or 'Outlook is not working'.
  - If this occurs, do not attempt to shutdown or quit out of Outlook. Be patient and let Outlook complete your last action. This may take several minutes.
  - Review following Microsoft resources:
Downloading a large mailbox can result in an error
- Details and Workaround
  - Error messages can include: 'Outlook is not responding' or 'Outlook is not working'.
  - If this occurs, do not attempt to shutdown or quit out of Outlook. Be patient and let Outlook complete your last action. This may take several minutes.
  - Review following Microsoft resources:
Sending as an address which is not visible in the Global Access List (GAL) can result in an error
- Details and Workaround
  - When attempting to send as an address which you have send as permissions for, the following error will be sent to your inbox if the send as account is not visible in the GAL:
  - Information on how to make an account visible in the GAL can be found here: Show or Hide Service Account within Global Address List
Performance issues such as slowness when interacting with mail and/or calendar
- Details and Workaround
  - In Outlook for Windows, accounts that you have full mailbox permission to -- including any linked accounts -- will be added to your account list automatically. Review the following document for further details on AutoMapping: Office 365 - Automapping.
Emails with HTML formatting do not always display as expected
- Details and Workaround
  - To work around this issue, Outlook gives you the option to open the message in a web browser.
  - More information on this issue is available here and here.
Some users are unable to use the 'Report Spam' function in certain Outlook desktop clients. In some rare cases, the 'Report Spam' action will not work and the message will remain in your Inbox. We are aware of this issue and are working on a solution.
- Details and Workaround
  - Use Outlook on the web to submit the message as spam.
  - Manually forward the message to the spam repository account.
Some users are unable to use the 'Report Spam' function in certain Outlook desktop clients. In some rare cases, the 'Report Spam' action will not work and the message will remain in your Inbox. We are aware of this issue and are working on a solution.
- Details and Workaround
  - On machines with smaller monitors, clicking the 'Report Spam' link displays a disclaimer, but the 'Report Spam' button is obscured from view. It is not possible scroll down to see the button.
  - To work around this issue, double-click on the message to open it in a separate window, then maximize the window. This should allow for enough space for the 'Report Spam' button to be displayed below the disclaimer.
In Outlook for Windows, emails 'sent as' or 'sent on behalf of' another account will appear in the default configured account's Sent Items folder
- Details and Workaround
  - If you send an email on behalf of Bucky Badger, the email will appear in your Sent Items folder instead of Bucky's. Note: Even though you may have 'send as' or 'send on behalf of' permissions to another account, this does not mean the account will automatically show up in Outlook 2016/13.
  - This does not occur in Outlook 2016/2011 for Mac.
  - Workaround: Follow these instructions/options to have a message sent stored in the mailbox of the intended account.
After the password for your NetID account is changed, Microsoft Outlook may repeatedly prompt you for your password or is unable to send/receive mail. After you enter the new password and then click to enable the Remember my credentials option, you are again prompted for your credentials.
- Details and Workaround
  - Windows uses a password manager to store your account credentials for certain applications. You may need to reset these credentials.
  - Workaround - Review NetID password change issue for Outlook document.
In Office 2013 for Windows, activation produces 'The user id or password is incorrect. Please try again.' when attempting to sign-in to your Office 365 account
- Details and Workaround
  - The version of Office 2013 for Windows downloaded from within the campus software library is not compatible with UW-Madison's Office 365 implementation. If you attempt to install/run this version, it will return an error within the activation screen: 'The user id or password is incorrect. Please try again.'.
  - Workaround - Uninstall Office 2013 then install the version Office for Windows available to you via Outlook on the web. If you do not want to uninstall your current version of Office, follow these instructions to install the correct version of Office. Make sure to follow the steps to update your registry.
If you are having trouble starting Outlook for Windows, or have received the error 'Cannot start Microsoft Outlook. Cannot open the Outlook window', the user interface may be failing to completely launch.
- Details and Workaround
  - Review this Microsoft document for possible solutions.
Importing contacts from Thunderbird to Outlook for Windows will require extra steps.
- Details and Workaround
  - By default, contacts imported from Thunderbird to Outlook will display the email address in the 'Comments' field. Other information may also display incorrectly.
  - For information on how to avoid this issue, see step #12 of this document: [Link for document 35410 is unavailable at this time.].
Unable to edit or assign permissions to or create/edit/delete events on a resource when granted editor/owner rights in Outlook for Windows.
- Details and Workaround
  - Some users may experience the inability to edit (create, edit, delete events) or assign permissions to a resource even though the user has been granted the appropriate access to the resource.
    1. Open Outlook.
    2. Go to File > Account Settings > Account Settings.
    3. Select your Exchange profile > Click 'Change' > Click 'More Settings' > Select the 'Advanced' tab.
    4. Check 'Use Cached Exchange Mode' (if not already checked).
    5. Uncheck 'Download shared folders'.
    6. Click OK > Click 'Next' > Click 'Finish'.
    7. Restart Outlook.
Unable to share calendar - Policy does not allow.
- Details and Workaround
  - When attempting to share one of your secondary calendars you may receive the following message: 'Policy does not allow granting permissions at this level to one or more of the recipients. Please select another permission level and send the sharing invite again'. Follow the steps below to correct this.
    1. Open Outlook.
    2. Select the calendar you want to share. Make certain the the text of the name in the calendar tab is bold
    3. From the ribbon in the Home tab in the Share group, click Share Calendar.
    4. Click Add.
    5. In the Address book list, click Global Address List.
    6. In the Search box type the last name of the person with whom you want to share your calendar.
    7. Click Go.
    8. Click to highlight the person's name.
    9. Click To, then click OK.
    10. Repeat steps 5 - 9 for each additional person you want to share your calendar with.
    11. Click Send.

First things first, check if there's a problem with Outlook or another email app

If only one user is reporting having trouble receiving email, there might be a problem with their email account or their email app. Have the affected user try the following solutions before you move on to admin-specific tasks.

Use Outlook on the web to look for missing messages - 5 minutes

If a user is receiving email in their Outlook on the web mailbox but not on the email app that's installed on their machine, that could indicate that there's an issue with the users machine or email app. Ask the user with the issue to sign in to Outlook on the web to verify that their Office 365 email account is working correctly.

Instructions:Sign in to Outlook on the web for business

Run Microsoft Support and Recovery Assistant to fix Outlook problems or account issues - 10 minutes

If a single user in your organization is having trouble receiving email, it could be due to a licensing issue, a profile problem, the wrong version of Outlook, or a mix of other issues. Fortunately, Support and Recovery Assistant finds and helps you fix most issues with Outlook or Office 365. As a first step in troubleshooting email delivery problems for Office 365 for business, we recommend that you download and run Microsoft Support and Recovery Assistant on the affected machine. Note that if you are experiencing issues with Outlook for Mac or are having mobile access issues, you can use the app to check your account settings, but you need to install it on a PC. After you sign in with the affected account, the app will check for issues. Users can typically download and run Support and Recovery Assistant without help from their Office 365 admin.

Let us fix your issueDownload and run Microsoft Support and Recovery Assistant

If the Support and Recovery Assistant app doesn't fix the email delivery issue, try these admin tools

Apple Mail.mac.com

As an Office 365 for business admin, you have access to several tools that can help you investigate why users can't get email. The following video gives a brief overview of the tools available to you.

The following tools are listed from the quickest to the most in-depth option.

Check Office 365 service health for Exchange Online issues - 5 minutes

The service health page lists the status of Office 365 services and indicates if there have been any recent service incidents. Use the following steps to check the service health.

Where to sign in to Office 365 for business with your work or school account.
Select the app launcher icon in the upper-left and choose Admin.
Tip
Admin appears only to Office 365 administrators.
Can't find the app you're looking for? From the app launcher, select All apps to see an alphabetical list of the Office 365 apps available to you. From there, you can search for a specific app.
Under Service health, go to View the service health.

If there is an indication that ExchangeOnline service is degraded, email delivery might be delayed for your organization, and CompanyName service engineers are already working to restore service. Check the service health page for progress updates. In this case, you don't need to open a service request because CompanyName is already working to resolve the issue.

Use message trace for in-depth email delivery troubleshooting - 15 minutes

Sometimes an email message gets lost in transit, or it can take a lot longer than expected for delivery, and your users can wonder what happened. The message trace feature lets you follow messages as they pass through your Exchange Online service. Getting detailed information about a specific message lets you efficiently answer your user's questions, troubleshoot mail flow issues, validate policy changes, and can prevent you from needing to contact technical support for assistance.

Open the message trace tool

If you're an Office 365 Midsize Business, Office 365 Business, or Office 365 Enterprise admin, you access and run the message trace tool through the Exchange admin center. To get there, do the following:

Where to sign in to Office 365 for business with your work or school account.
Select the app launcher icon in the upper-left and choose Admin.
Tip
Admin appears only to Office 365 administrators.
Can't find the app you're looking for? From the app launcher, select All apps to see an alphabetical list of the Office 365 apps available to you. From there, you can search for a specific app.
Go to Exchange.
Under mail flow, go to message trace.

If you're an Office 365 Small Business admin, do the following to find message trace:

Go to Admin > Service settings > Email, calendar, and contacts.
Under Email troubleshooting, click Troubleshoot message delivery.

Microsoft Office 365 Apple Mail Groups Work Around The Internet

Run a message trace and view delivery details of messages sent in the last week

By default, message trace is set to search for all messages sent or received by your organization in the past 48 hours. You can choose Search at the bottom of the page to generate this report. This report can give you a general idea about what is happening with mail flow in your organization. However, to troubleshoot a specific user's mail delivery issue, you want to scope the message trace results to that user's mailbox and the time frame that they expected to receive the message.

From the Date range menu, choose the date range that is closest to the time that the missing message was sent.
Use Add sender and Add recipient to add one or more senders and recipients, respectively.
Click Search to run the message trace.
The message trace results page shows all the messages that match the criteria that you selected. Typical messages are marked Delivered under the status column.
To see details about a message, choose the message and select ( Details).
Details appear with an explanation of what happened to the message. To fix the problem, follow the instructions in the How to fix it section.

To search for a different message, you can click the Clear button on the message trace page, and then specify new search criteria.

View the results of a message trace that is greater than 7 days old

Message traces for items more than 7 days old are only available as a downloadable .CSV file. Because data about older messages is stored in a different database, message traces for older messages can take up to an hour. To download the .CSV file, do one of the following.

Click the link inside the email notification that is sent when the trace is completed.
To view a list of traces that were run for items that are more than 7 days old, click View pending or completed traces in the message trace tool.
In the resulting UI, the list of traces is sorted based on the date and time that they were submitted, with the most recent submissions appearing first.
When you select a specific message trace, additional information appears in the right pane. Depending on what search criteria you specified, this may include details such as the date range for which the trace was run, and the sender and intended recipients of the message.

Note

Message traces containing data that is greater than 7 days old are automatically deleted. They cannot be manually deleted.

Common questions about message trace

After a message is sent, how long before a message trace can pick it up?

Message trace data can appear as soon as 10 minutes after a message is sent, or it can take up to one hour.

Why am I getting a timeout error when I run a message trace?

The search is probably taking too long. Try simplifying your search criteria.

Apple Mail Calendar

Why is my message taking so long to arrive to its destination?

Possible causes include the following:

Microsoft Office 365 Apple Mail Groups Work Around The House

The intended destination isn't responsive. This is the most likely scenario.
A large message takes a long time to process.
Latency in the service is causing delays.
The message was blocked by the filtering service.

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